Q: Can I download the MTA policy (insurance certificate and schedule of benefits)?
A: Yes *To review the full schedule of benefits, exclusions and pre-existing medical conditions review and download from our benefits page.
Q: What will be the cost of covering my entire trip or whole team?
A: Download and calculate your cost with this worksheet.
Q: How do I enroll a trip online?
A: Download these easy to follow instructions.
Q: Where do I pay online for an enrolled trip?
A: Here is the link: Pay for an enrolled trip by CREDIT CARD
Q: Can I add more days to my enrolled trip?
A: Yes, you will be creating a new and separate enrollment on the MTA enrollment page:
Use your COI’s ID number
Register the member(s) with their ID number(s) needing added days.
You will be issued a separate invoice and necessary ID cards for the additional days for the member(s).
Q: What is the maximum number of days of travel I can purchase at one time for one trip?
A: You can purchase up to 180 days of travel for one trip but must return back to the U.S. to purchase additional days.
Q: Can I purchase travel protection for a domestic mission trip?
A: Yes, benefits purchased for domestic travel provides all the same benefits as international travel. Medical, injury or illness benefits will be secondary for participants with personal health coverage and primary for those who do not.
Q: Are benefits and memberships exclusive for U.S. only?
A: Yes, all benefits and memberships are available to U.S. citizens and permanent legal residents.
Q: Are there any age restrictions for MTA benefits?
A: Coverage not available for anyone turn 81 or higher on the day of departure.
Q: How do I contact the Missionary Travel Association when medical help is needed on the mission field?
A: If you have a medical emergency while on an enrolled trip, call Medical Assistance Center 24 hours a day 365 days a year 813-797-3700. When calling please have the following information:
Customer’s [patient] name and membership ID number.
Patient’s Date of Birth.
Passport Number, Expiration, and exact spelling of Name on Passport
Caller’s Name, location, and contact number.
Location of Patient.
Patient Condition.
Hospital/Clinic telephone number.
Attending physician contact number and availability.
Important contact information for messages for family or travel group.
Q: Can I enroll a trip offline?
A: Download and fill out this Excel Registration Form and email to our office. Here are helpful instructions for when filling out the form.
Q: How do I submit a claim?
A: Download the instructions and fill out a Claim Form. You may want to download and review the General Benefits Plan prior to submitting the form.
Q: Can I add members to the list of an enrolled trip?
A: Yes, you will be creating a new and separate enrollment on the MTA enrollment page:
Use your COI’s ID Number
Create a DIFFERENT team name (i.e. You can add “team 2” to the original name).
Register the member[s] needing coverage
You will be issued a separate invoice and necessary ID cards for the member[s]
Q: Can I remove members from an enrolled trip prior to departure?
A: Yes, to remove members from an enrolled mission trip prior to departure date:
Send your request to MTAservices@gowithmta.com and include
the member’s name
ID number
Trip number
The member[s] will be removed from the trip.
The removed member[s] ID cards and travel coverage for the trip will no longer be valid.
You will be issued an adjusted invoice.
If there is a refund due, MTA will refund the credit card used for payment or if paid by check, you’ll receive a refund check.
Q: Are there exclusions and pre-existing medical conditions for travel protection.
A: Yes, exclusions and limitations can be reviewed on the benefits page.