Medical Help

If you have a medical emergency while on an enrolled trip, call Medical Assistance Center 24 hours a day 365 days a year 813-797-3700. When calling please have the following information:

• Customer’s [patient] name and membership ID number.

• Patient’s Date of Birth.

• Passport Number, Expiration, and exact spelling of Name on Passport

• Caller’s Name, location, and contact number.

• Location of Patient.

• Patient Condition.

• Hospital/Clinic telephone number.Attending

• Physician contact number and availability.

• Important contact information for messages for family or travel group.

File Claim

To submit a claim, download the instructions and fill out a Claim Form. You may want to download and review the General Benefits Plan prior to submitting the form.

Amend Coverage

To add members to the list of an enrolled trip, you will be creating a new and separate enrollment on the MTA enrollment page:

• Use your COI’s ID Number

• Create a DIFFERENT team name (i.e. You can add “team 2” to the original name).

• Enroll the customer[s] needing coverage

• You will be issued a separate invoice and necessary ID cards for the member[s]

To remove members from an enrolled trip prior to departure

• Send your request to MTAservices@gowithmta.com

• The member[s] will be removed from the trip.

• The removed member[s] ID cards and travel coverage for the enrolled trip will no longer be valid.

• You will be issued an adjusted invoice.

• If there is a refund due, MTA will refund the credit card used for payment or if paid by check, you’ll receive a refund check.